Terms & Conditions
Please read these Terms and Conditions carefully before using our website or placing an order. By using our website you agree to be bound by these terms.
About Us
JOY is operated by Nese Ltd, a company registered in England and Wales.
- Company number: 14501755
- Registered address: 8 Beadman Street, London, SE27 0DN
If you have any questions about these terms, please contact us at contactus@joythestore.com.
Using Our Website
By accessing and using our website you confirm that you accept these Terms and Conditions and agree to comply with them. If you do not agree with any part of these terms, you should not use our website.
Orders
When you place an order through our website, this constitutes an offer to purchase the goods selected. All orders are subject to acceptance and availability.
An order confirmation email is sent to acknowledge receipt of your order. This does not constitute acceptance of your order. A contract between you and JOY is formed only when your order has been dispatched.
We reserve the right to cancel any order if the products ordered are no longer available. In such cases you will be notified and a full refund will be issued.
We also reserve the right to cancel orders where we reasonably suspect fraudulent activity, unauthorised payment use, or purchasing for the purpose of commercial resale.
Pricing and Availability
All prices on our website are displayed in GBP (British Pounds) unless otherwise stated and include VAT where applicable.
We make every effort to ensure pricing is accurate. However, prices may change without notice. If a product is found to be incorrectly priced, we reserve the right to cancel the order and issue a full refund.
All products are subject to availability. We do not guarantee that all items displayed on the website will be in stock at the time of ordering.
Payment
Payment must be authorised and verified before any order is dispatched. We accept the payment methods displayed at checkout.
If your payment cannot be authorised, your order will not be processed and you will be notified.
Delivery
Delivery times provided on our website are estimates and are not guaranteed. Delivery timescales may be affected by factors outside our control.
For full details on delivery options, costs and timescales, please visit our Delivery Information page.
Returns
We want you to be happy with your purchase. If you need to return or exchange an item, our returns process is outlined in full on our Returns & Exchanges page.
Condition of Returned Items
To be eligible for a refund or exchange, returned items must be:
- Unworn and unwashed
- Free from marks, stains or fragrances
- In their original condition
- Returned with all original tags attached
Items that show signs of wear, use, damage or alteration may not be accepted for a refund. In such cases we reserve the right to refuse the return and send the item back to you at your cost.
Returns Monitoring
We may monitor return activity across customer accounts. If return behaviour appears excessive or inconsistent with normal consumer use, we may:
- Refuse future orders
- Restrict returns options
- Suspend customer accounts
This does not affect your statutory consumer rights.
Promotions and Discount Codes
Promotional and discount codes must be applied at checkout at the time of purchase. Codes cannot be applied retrospectively.
Unless otherwise stated, discount codes cannot be combined with other offers or promotions. Promotions may be withdrawn or changed at any time without prior notice.
Where a return is made on an order placed using a discount code, the refund will be based on the price actually paid after the discount has been applied.
Delivery Issues and Lost Parcels
Delivery is handled by our courier partners. Where tracking information confirms that a parcel has been delivered, the parcel will be considered delivered.
If a parcel appears to have been lost in transit, we will work with the courier to investigate. Courier investigations may take up to 10 working days to complete.
Before contacting us about a missing parcel, please check:
- With neighbours who may have accepted the delivery
- Any safe places around your property
- Your local delivery office or sorting centre
Product Information
We make every effort to display our products as accurately as possible. However:
- Product images are for illustration purposes and may not reflect the exact appearance of the item
- Colours may vary between screens and devices
- Sizing and measurements provided are approximate and intended as a guide
For sizing guidance, please visit our Size Guide.
Intellectual Property
All content on our website, including images, text, logos, graphics and design, is the property of JOY or its licensors and is protected by copyright and intellectual property laws.
No content from this website may be reproduced, distributed or used for commercial purposes without prior written permission.
Limitation of Liability
To the fullest extent permitted by law, JOY shall not be liable for any indirect or consequential losses, including but not limited to loss of profit, loss of data or loss of opportunity arising from the use of our website or the purchase of goods.
Our maximum liability in connection with any order shall not exceed the total purchase price paid for the goods in question.
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or any other liability that cannot be excluded or limited under applicable law.
Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Changes to These Terms
We may update these Terms and Conditions from time to time to reflect changes in our practices or legal requirements. The most recent version will always be published on our website.