Delivery
Everything you need to know about getting your order from us to you, wherever you are.
Free UK delivery over £75
Standard Royal Mail takes 3–5 working days, and it's £3.95 on orders under £75.
Order by 2pm, Mon–Thu
and it's with you the next working day for £5.95.
Duties paid, worldwide
The price at checkout is the price you pay, with nothing extra at the door.
UK Delivery
| Service | Cost | Arrives |
|---|---|---|
|
Standard Royal Mail |
£3.95 Free over £75 |
3–5 working days after dispatch. Dispatched within 1 working day. |
|
Next Working Day Royal Mail |
£5.95 | Next working day when you order by 2pm, Monday–Thursday. |
Orders placed after 2pm go out the following working day. Anything placed after 2pm on a Friday, over the weekend or on a Bank Holiday goes out on the next working day. We don't deliver at weekends.
Where next working day delivery isn't available
IV, AB31–AB56, KW1–KW17, KA27, KA28, HS, PA20–PA78, PH4–PH50, ZE, IM, BT, Channel Islands, BFPO, SS.
Changing your delivery address
Get in touch within 3 hours of placing your order and we'll do our best. Once your order has been dispatched, the address can't be changed.
Missed your delivery?
A signature may be needed on delivery. If you're out, Royal Mail will usually leave a calling card, try a neighbour, or let you rearrange through their tracking service. It's up to you to arrange redelivery; if Royal Mail returns the parcel to us after repeated attempts, a new order will need to be placed.
International Delivery
We ship worldwide to spread a little Joy, priced in your own currency. All import duties and taxes are paid at checkout, so there's nothing extra to pay when your parcel arrives.
| Destination | Tracked | Express (optional) |
|---|---|---|
| Europe (EU) | €7.95 · 3–9 working days €9.95 Finland, Greece & smaller EU states |
€29–€32 |
| Switzerland | CHF 7.90 · 5–7 working days | CHF 29 |
| Norway | NOK 99 · 5–11 working days | NOK 340 |
| United States | $12.95 · 4–9 working days | $24.95 |
| Canada | C$17.95 · 4–7 working days | C$42 |
| Australia | A$18.95 · 5–8 working days | A$49 |
| New Zealand | NZ$19.95 · 6–9 working days | NZ$65 |
| Everywhere else | Shown at checkout in your currency | |
Rates as of October 2026. Checkout always shows the exact price and estimated delivery for your country before you pay.
How do I track my order?
Once your order is on its way, we'll email you a tracking link. When it lands in your country it's handed to a local courier, and tracking can go quiet for a day or two while it clears customs. That's completely normal, and as your duties are already paid, nothing will hold it up at the door.
What if my order hasn't arrived?
If your order hasn't arrived by the estimated delivery date shown at checkout, or tracking hasn't moved for several days, email us at contactus@joythestore.com with your order number, your full name and the date you ordered.
Nearly at £75?
Top up from New In or the Gift Guide and your UK delivery's on us.
Need to send something back? It's all on our Returns & Exchanges page.