Returns & Exchanges

Returns & Exchanges

We want you to love your JOY purchase. If something is not quite right, we have made our returns process clear, fair, and easy to follow.

You have 14 days from the date of delivery to register a return request through our returns portal. Once your return request has been submitted and approved, you will have an additional 14 days to send the item(s) back to us.

We currently offer exchanges and refunds on eligible items, in line with the conditions outlined below.

How to Return or Exchange

• Visit our returns portal:
  https://www.joythestore.com/a/returns/Domestic
• Enter your order number and email address
• Select the item(s) you would like to return or exchange
• Choose whether you would like a refund, exchange, or JOY Credit (if available)
• Follow the instructions provided to complete your return

JOY Credit Bonus

If you choose JOY Credit instead of a refund, you will receive an extra 10% of your return value to spend with us.

UK Returns

Returns within the UK cost £3.95, which will be deducted from your refund or credit total.

International Returns

For returns outside the UK, please use our global returns portal:
https://web.global-e.com/Returns/Portal/oQ3J

International return costs vary depending on your location. Refunds are typically processed within up to 3 weeks after the returned items have been received and inspected.

A Few Things We Can’t Take Back

Due to hygiene reasons, we are unable to accept returns on the following items:

• Pierced jewellery
• Underwear or swimwear
• Socks
• Opened beauty or grooming items

FAQs

1. Can I return sale items?