Returns & Exchanges
What is the JOY Online Returns Policy?
Using the JOY returns portal is super simple, just log in with your order number and you’ll be given the option to return or exchange your items within 28 days with ease.
To begin your return or swap follow these steps:
2. Enter your Order Number which you will have received when you placed the original order
3. Select the item(s) you would like to return
4. Select if you would like to Return, Swap or take a JOY Credit for each of your items
5. We are offering a 10% bonus for customers who opt for our JOY Credit which can be used on our website to purchase a new item altogether
6. The JOY Credit will be sent to you in the form of a virtual gift card that retains value. This means you can use it as many times as you want until the balance reaches 0.
7. Download the QR code for use in any Post Office.
8. Drop it off at your nearest Drop Off Point shown from the portal. Once we receive and verify your returned items your new replacements will automatically be sent out to you, it’s as easy as that. If you do not hear from us within the allotted time please email us on: firstname.lastname@example.org
Please note UK returns are charged at £3.95. International Returns prices vary based on destination. Returns will only be accepted if items are returned unworn, in a perfect condition with tags attached. For hygiene reasons, certain items cannot be returned. These include pierced jewellery, underwear, swimwear and opened beauty and grooming products.
What Is The JOY Free Gift Returns Policy?
Occasionally, we may run a promotional offer to give a free gift with your online order when you spend a certain amount of money. When returning items; if your order total becomes less than that amount needed to receive the free gift, you will be required to return the free gift. If you return items and your order is still equal to, or greater than the stated amount, then you may keep the free gift uncharged. Spending the required amount is compulsory to owning the free gift, so if the free gift is not returned then the value of the gift will be deducted from your card. JOY will contact you first, if this is the case.
1. Can I return sale items?
Sale items can be returned within 14 days for a refund using our JOY Returns Portal.
2. What should I do if I can’t find my order number?
Please email us at email@example.com