Customer Service
We are here to help with any questions about your order, delivery, returns or sizing. Below you will find answers to the most common questions along with links to our help pages.
Contact Us
Our customer service team is available via email at contactus@joythestore.com.
Emails are answered Monday to Friday during business hours. Please allow 1–2 working days for a response.
Quick Help
Where is my order?
Once your order has been dispatched you will receive a delivery confirmation email with tracking information. If your order has not arrived within the expected delivery window please check your tracking link before getting in touch.
How do I return an item?
Full instructions on how to return or exchange an item can be found on our Returns & Exchanges page.
Need help choosing a size?
Our Size Guide includes measurements for all sizes along with advice on how to measure yourself at home.
Received a faulty item?
We are sorry to hear that. Please email us at contactus@joythestore.com with photos of the fault and we will look into this for you as quickly as possible.
Helpful Pages
When Contacting Us
To help us resolve your enquiry as quickly as possible please include the following information in your email:
- Your order number (this begins with #JOY-XXXXX and can be found in your order confirmation email)
- The email address used to place the order
- A brief description of the issue
If you are reporting a faulty or damaged item please attach photos so we can assess this without delay.
If you cannot find the answer you are looking for please email our customer service team at contactus@joythestore.com and we will be happy to help.