Privacy Policy

JOY respects your privacy and is committed to protecting your personal data.

This privacy policy explains how we collect, use and protect your personal information when you:

• Visit our website
• Place an order
• Create an account
• Subscribe to our marketing communications
• Contact us
• Participate in promotions or competitions

Who We Are

JOY is operated by Nese Ltd, company number 14501755, registered at 8 Beadman Street, London, SE27 0DN.

For the purposes of data protection law, Nese Ltd is the data controller responsible for your personal data.

If you have any questions about this privacy policy or how we handle your data, please contact us at contactus@joythestore.com.

Personal Data We Collect

We may collect and process the following types of personal data:

Identity data

Your name or username.

Contact data

Billing address, delivery address, email address and telephone number.

Transaction data

Details of products you purchase and payments you make.

Technical data

IP address, browser type, device information, operating system and other technology used to access our website.

Usage data

Information about how you use our website, including pages visited and time spent on the site.

Marketing data

Your communication preferences and whether you have opted in to receive marketing communications.

How We Use Your Personal Data

We use your personal data to:

• Process and deliver your orders
• Manage payments and refunds
• Communicate with you about your orders
• Provide customer service support
• Manage your account (if you create one)
• Improve our website and services
• Prevent fraud and maintain security
• Send marketing communications where permitted by law

Our lawful bases for processing personal data include:

• Performance of a contract (processing your orders)
• Legitimate interests (improving our services and preventing fraud)
• Compliance with legal obligations
• Your consent where required (for example for marketing communications)

Marketing Communications

Where permitted by law, we may send you marketing emails if you have:

• Subscribed to our newsletter, or
• Made a purchase from us and not opted out of marketing

You can unsubscribe from marketing communications at any time by:

• Clicking the unsubscribe link in any marketing email
• Emailing contactus@joythestore.com

Sharing Your Data With Third Parties

We only share your personal data with trusted third parties where necessary to operate our business and provide services to you. These may include:

• Payment processors
• Delivery partners and couriers
• Website and IT service providers
• Marketing platforms and email service providers
• Analytics providers

All third parties are required to respect the security of your personal data and process it in accordance with data protection laws.

We do not sell your personal data.

International Transfers

Some of our service providers may process personal data outside the United Kingdom or European Economic Area. Where this occurs, we ensure appropriate safeguards are in place to protect your personal data in accordance with applicable data protection laws.

Data Security

We take appropriate technical and organisational measures to protect your personal data. Payment transactions are processed using secure encrypted systems through PCI-compliant payment providers.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including for legal, accounting or reporting requirements.

Your Rights

Under data protection law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Restrict processing of your data
• Object to certain processing activities
• Request transfer of your data to another service provider

To exercise any of these rights, please contact contactus@joythestore.com.

Complaints

If you are unhappy with how we handle your personal data, please contact us so we can resolve the issue.

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at ico.org.uk.

Cookies

Our website uses cookies and similar technologies to improve functionality, analyse site usage and support marketing activities. For more information, please see our Cookie Policy.

Changes to This Policy

We may update this privacy policy from time to time to reflect legal or operational changes. The most recent version will always be published on our website.