Free Delivery when you spend £50+
Standard UK Delivery: £3.95 (Free when you spend £75+)
This delivery option can take between 3-5 working days.
Next Working Day (Orders placed by 4pm): £5.95
International Delivery: £9.95 – £11.95
Large Item Delivery (UK Only): £15
In the unlikely event that the item isn't quite right and you are not fully satisfied with the purchase, please send it back to us within 14 days using the postage label provided (UK only). If you opt for a refund, we will process the full amount minus £2.50 postage & handling fee to cover the cost of the return. Orders placed online cannot be returned in-store for a refund.
Please note we do not accept any returns for pierced jewellery, tights, swimwear and opened beauty and grooming products due to hygiene reasons, unless they are faulty.
Buy Online, Spend Online
Know someone who loves JOY but not sure what to choose? Let them pick their own present with our handy online Gift Cards. Whether they’re after on-trend womenswear, ultra-cool menswear, a pretty piece for the home or something a little quirky; our wide variety of products are sure to please.
Want to have the Gift Card delivered directly to their inbox? We’ve made the gift of giving easy; simply choose the value, add your message, then select when you’d like it to arrive and we’ll take care of the rest.
Want to print off the Gift Card and send it yourself? That’s fine too. Follow the instructions above, but enter your own email address in the 'Recipient's Email Address' box, then print off the email and present it however you’d like.
Terms & Conditions
1. This Gift Card is exclusively for online use only and cannot be redeemed in JOY stores. 2. This online Gift Card cannot be transferred to in store credit. 3. This Gift Card will automatically expire after 12 months, from date of purchase. 4. JOY will cancel the value of the Gift Card if we fail to receive payment from the purchaser's bank or card company for the initial cost of the card. 5. There is no cash alternative. 6. JOY reserves the right to amend these Terms & Conditions.