£3.95 (Free for orders £75.00 and over)

All Standard Delivery parcels are sent via Royal Mail, and require a signature.

We moved the distribution of our parcels to Royal Mail a few years ago having worked with another company previously who we got loads of complaints about for missing parcels.We are staying committed to Royal Mail as we believe their service is superior to others.

Please be aware that due to the strike action by Royal Mail on the 26th and 31st of August and the 8th and 9th of September, your orders may be delayed by 1-2 working days. We’re sorry for any inconvenience caused by this and we will try our best to get your orders to you as soon as possible.

Deliveries will not be made over the weekend.

Orders will be dispatched within 3 days of the order being place and will be delivered within 3-5 days of the order being placed.

Any change of delivery address must be requested within 24 hours of placing your order. After this time, we cannot guarantee we can change the delivery address.

Once the order is dispatched, the delivery address cannot be changed and you will be responsible for retrieving the parcel from the delivery address.

Once the order is dispatched, you will receive a tracking number via email.

A calling card will be left if you are not available to accept the parcel, or Royal Mail will attempt to deliver to a neighbour.
If an item is returned to sender, a new order will need to be placed to receive the items at your expense.

Once your order has been dispatched from our warehouse, we will no longer take responsibility for your parcel.

Please note: If a signature is acquired, the parcel will be deemed delivered and is no longer the responsibility of JOY or the courier.