All Standard Delivery parcels are sent via Royal Mail, and require a signature.
Deliveries will not be made over the weekend.
Orders will be dispatched within 3 days of the order being place and will be delivered within 3-5 days of the order being placed.
Any change of delivery address must be requested within 24 hours of placing your order. After this time, we cannot guarantee we can change the delivery address.
Once the order is dispatched, the delivery address cannot be changed and you will be responsible for retrieving the parcel from the delivery address.
Once the order is dispatched, you will receive a tracking number via email.
A calling card will be left if you are not available to accept the parcel, or Royal Mail will attempt to deliver to a neighbour.
If an item is returned to sender, a new order will need to be placed to receive the items at your expense.
Once your order has been dispatched from our warehouse, we will no longer take responsibility for your parcel.
Please note: If a signature is acquired, the parcel will be deemed delivered and is no longer the responsibility of JOY or the courier.