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Terms & Conditions

Welcome to the Terms & Conditions of joythestore.com. Please read through each section carefully before purchasing our products online. By purchasing products you are agreeing to the terms & conditions set out below. For Terms and Conditions of Joy Gift Cards please click here.

This website is owned and operated by Louche London t/a Joythestore ( "JOY", "we" or "us" ) whose registered office is 10-11 Bishops Terrace, London, SE11 4EU.

1. Product Information

Every effort has been made to accurately display our products with the correct product information and colour, however we cannot guarantee that all monitor display accurate colours of the products when delivered as each monitor display differs.

All sizes and measurements are approximate. We do try to make sure they are as accurate as possible, however we do advise customers to consult the sizing charts provided on the website. Please note that sizes may differ between certain brands.

Please note products are subject to availability.

2. Buying/Ordering Products

Ordering products from thejoystore.com means that you have read and accepted the Terms & Conditions.

To be able to place an order from joythestore.com, we require you to register with a few details (see our privacy policy) so that we can confirm your order by sending you an order acknowledgement email. Please note that this email is only to acknowledge that your order has been received, and is not acceptance of your order.

Order tracking for standard and next day delivery is available for UK delivery only. Note please allow 24 hours before tracking your order. For further information see the Delivery section on the website.

3. Returns/Cancelling an Order

In the unlikely event that a product isn’t quite right and you are not fully satisfied with your purchase, please send it back to us within 14 days. If you purchased a product from the sale, then this needs to be returned to us within 7 days so we can process the product and put it back into sale.
We are happy to refund if the product is returned in perfect condition and where possible still with original packaging and tags.

Please note we do not accept any returns relating to pierced jewellery, tights and swimwear due to hygiene reasons, unless they are faulty.
JOY are also happy to exchange products for customers if they are unworn, unwashed and tags are still intact. If the item you were sent is faulty, or if there is any other reason you are unhappy with your purchase, we are happy for you to return this to be exchanged. Please simply send a copy of your original invoice and we will have your new items sent out to you all wrapped up and delivered within 7 days.

Please send your returns that you have bought on the website to:

Joy Returns
PF Whitehead Trading Park,
4 Coomber Way,
Surrey CR0 4TQ

For more information on returning products to JOY see the returns section of the website.

Your Right To Cancel
You may cancel your order, once it has been accepted by us, for any reason up to the point of dispatch. If you do cancel within this time, any payments you have made will be fully refunded within 30 days.

4. Pricing Policy

Within our pricing policy are prices are subject to change without notice. All prices are inclusive of VAT. The total amount payable will be shown when the customer reaches the checkout stage of purchasing online, where the product price and delivery change is shown.

5. Offers & Promotions

JOY reserves the rights to modify, alter, terminate or discontinue such promotions at any time for any reason whatsoever without notice.

Please note, only one promotional code can be applied to an order at any one time.

6. Payment

We accept payment with any of these cards:

No need to reach for your credit card, you can shop safely and securely using your PayPal account. Just click the PayPal button during checkout.

Please visit www.paypal.com for more information on PayPal payments.

We also allow promotional vouchers to be redeemed when purchasing products online. Please note you can only use one promotion at a time.

7. User Feedback

You can give feedback to JOY about why you have returned an item. By doing this it helps us to further develop the product and help avoid any future problems.

8. Ownership of Rights

You acknowledge and agree that copyright, trade marks and all other intellectual property, in all content supplied as part of this website are owned by or licensed to Joy. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the express written permission of Joy. You agree not to copy, display, distribute, reproduce, modify or re-post anything on this website. The downloadable images within the Media Area of this website are for editorial purposes only and can only be used in connection with relevant subject matter to profile Joy positively. All images remain the property of Joy. Under no circumstances can these images be used for any personal or commercial purposes.

9. Liability

The liability of our products which you purchase through our website is subject to our terms of sale. Care has been taken with the preparation for the content of the website as we use reasonable endeavours to verify the accuracy of any information we place on the website. We are not responsible for any errors or technical faults you may experience with our site, however if we are informed of any inaccuracies in the content of our site then we will correct this as quickly as we can.

JOY does not seek to exclude or limit liability for death or personal injury arising from its negligence or that of its members, agents, directors or employees or for any fraudulent misrepresentation.

To the fullest extent permitted by law and save as provided above, neither JOY nor any associated company shall be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of JOY or any of its members, agents, directors, employees or otherwise) for any indirect special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you.