|
|
|
JOY > Delivery
DELIVERY
STANDARD DELIVERY: £3.95
All standard delivery parcels are sent via Royal Mail.
A calling card will be left if the recipient is not available to collect the parcel.
This delivery option can take between 2-5 working days.
| Destination |
Delivery |
Cost |
| UK |
Standard |
£3.95 |
| International |
Standard |
£12 |
To show how happy we are when you love our clothes we offer free standard delivery
for all orders within the UK over £70!
NEXT DAY DELIVERY: £5.95
All next day delivery parcels are sent via UK Mail. These must be signed for, as parcels will not be left outside or with neighbours.
A calling card will be left if the recipient is not available to collect the parcel.
All orders that are placed on Monday, Tuesday, Wednesday and Thursday before 2pm will arrive before 6:30pm the following working day.
All orders that are placed on Friday before 2pm will arrive before 6:30pm on Monday, the following working day. Please note, it will not arrive on Saturday. All orders placed over the weekend will be processed on Monday for delivery on Tuesday at the earliest.
Unfortunately we are currently unable to offer next day delivery to the following postcodes:IV, AB31 to AB56, KW1 to KW17, KA27, KA28, HS, PA20 to PA78, PH4 to PH50, ZE, IM, BT, Channel Islands, BFPO, SS
| Destination |
Delivery |
Cost |
| UK |
Next Day |
£5.95 |
| International |
See below for available international delivery options |
Thursday before 2pm is the latest time available for a next day delivery.
INTERNATIONAL DELIVERY: £12
For those of you needing your fashion & homeware fix, and do not have a local JOY store, do not fret. We also provide an International Delivery service. These parcels are sent via Royal Mail Recorded Delivery service.
| Destination |
Delivery |
Cost |
| Ireland |
4-5 Working Days |
£12 |
| Europe |
4-5 Working Days |
£12 |
| Asia |
6-9 Working Days |
£12 |
| Australia |
6-9 Working Days |
£12 |
| New Zealand |
6-9 Working Days |
£12 |
| United States |
6-9 Working Days |
£12 |
| Canada |
6-9 Working Days |
£12 |
Please note that JOY does not accept responsibility for additional taxes or duties that are incurred when shipping outside of the UK.
If your order does not arrive when expected, please contact our Customer Service team.
Customer Services
Email: contactus@joythestore.com
ORDER TRACKING
For Standard Delivery
Visit http://track.royalmail.com and use the tracking number that you will be sent in an email from Royal Mail, once your order has been dispatched, to view where your parcel is. Please allow 24 hours before tracking your order.
For Next Day Delivery
Visit www.ukmail.biz and use the tracking number that you will be sent in an email from UK Mail, once your order has been dispatched, to view where your parcel is. Please allow 24 hours before tracking your order.
For International Delivery
Unfortunately we are unable to offer order tracking at this time.
If you are having trouble trying to track your order, please email us at contactus@joythestore.com, with the date your order was placed, your reference number for each order, your full name, billing address and phone number. Please allow 5 working days before querying your order.
|
|
