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11-Sep-2013was too oversizedWe are very sorry that you are disappointed over our returns policy. If you buy online you have to go through a different process than if you were to purchase items in our stores, and this is why our stores and website are seen as different entities. Our stores don't offer refunds which is why items must be sent back, but if you were looking to exchange the size of an item, this could be done in any if our stores. We have taken note of what you have written and we will take your views into account if and when we review our policy.
19-Jul-2013Great that next day delivery was provided for freeWe love to reward our customers and it's great to know it's appreciated! Glad you liked all your items, we look forward to you shopping with us again soon. JOY
04-Jun-2013Love the clothes, love the service, ove everything about Joy
16-Jan-2013Too big and shapelessWe are bringing in free returns from February 2013 onwards to rectify this.
If it is just a different size you want to exchange for then you can swap in store, but if you want a different product then you have to return it to the website.