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Delivery

Standard Delivery

Standard Delivery: £3.95 (free on orders over £70)

All standard delivery parcels are sent via Royal Mail.
A calling card will be left if the recipient is not available to collect the parcel.
This delivery option can take between 2-5 working days.

DestinationDeliveryCost
UKStandard£3.95

Next Day Delivery

Next Working Day Delivery: £5.95 (Temporarily unavailable while we spring clean our services).

Next Working Day parcels are sent via Interlink Express. This is a tracked service and a signature is required on delivery. A calling card will be left if the recipient is not available to accept the parcel.

All orders placed Monday-Friday before 2pm will arrive before 6:30pm the following working day.

All orders placed on Friday before 2pm will arrive before 6:30pm the following Monday (the next working day). Please note orders will not arrive on Saturday.

All orders placed over the weekend will be processed on Monday for delivery on Tuesday.

Please note Next Working Day Delivery is not available on Bank Holidays and will be processed on the next working day.

Unfortunately we are currently unable to offer next day delivery to the following postcodes: IV, AB31 to AB56, KW1 to KW17, KA27, KA28, HS, PA20 to PA78, PH4 to PH50, ZE, IM, BT, Channel Islands, BFPO, SS

DestinationDeliveryCost
UKNext Working Day£5.95
InternationalSee below for available international delivery options

Thursday before 2pm is the latest time available for a next day delivery.

International Delivery

International Delivery: £9.95 – £11.95

If you don’t have a local JOY store (sad face), please do not fret! We provide an International Delivery service so we can spread the JOY worldwide. Your fashionable fix is just a click away! Parcels are sent via Royal Mail Recorded Delivery service.

DestinationDeliveryCost
European Union*Up to 4 weeks£9.95
Rest of WorldUp to 4 weeks£11.95

*Countries within the European Union

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark (except Faroe Islands and Greenland), Estonia, Finland (except Aland Islands), France, Germany, Greece, Hungary, Ireland, Italy (except Vatican City) , Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovak Republic, Slovenia, Spain (except Canary Islands), Sweden

Please note that although Andorra, Gibraltar and San Marino sit within Europe, they are VAT exempt and will therefore be charged at the "Rest of World" rate.

Please note that JOY does not accept responsibility for additional taxes or duties that are incurred when shipping outside of the UK.

ORDER NOT ARRIVED?

If your order does not arrive when expected, please contact our Customer Service team

ORDER TRACKING

For Standard Delivery

Visit track.royalmail.com and use the tracking number that you will be sent in an email from Royal Mail, once your order has been dispatched, to view where your parcel is. Please allow 24 hours before tracking your order.

For Next Day Delivery

Visit www.interlinkexpress.com and use the tracking number that you will be sent in an email from Interlink Express, once your order has been dispatched, to view where your parcel is. Please allow 24 hours before tracking your order.

For International Delivery

Unfortunately we are unable to offer order tracking at this time.
If you are having trouble trying to track your order, please email us at contactus@joythestore.com, with the date your order was placed, your reference number for each order, your full name, billing address and phone number. Please allow 5 working days before querying your order.